Refund policy

To ask for a return, you can contact us at info@mongermarche.com. Items sent back to us without first requesting a return will not be accepted.

Every product return needs a return authorization number given by Marché.

You can always contact us for any return questions at info@mongermarche.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some products have a re-stocking fee. Perishable products and packaging products (paper, casein labels, etc.) that were opened cannot be returned.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping error on our side

Shipping charges for shipping errors from Marché are under our responsibility. The client should advise us of the non-conformity of the shipment received under 24 hours.

Order cancellation/mistaken order

Shipping charges for orders errors or cancellations from the client are under his/her responsibility. The client should advise us of the non-conformity of the shipment received under 24 hours and ask for a return authorization before shipping.